PAOLA MENDOZA

I'm on my 6th semester in the university. I'm an honest, and proactive person. I commit myselt with every task and activity to get the best possible result. I'm a fast learner. I really like team work because I learn a lot from other people experiences.

Customer Service Representative-Stanley Black and Decker, Medellin

December 2019 — Present

• Respond to chat and email inquiries regarding Stanley Black and Decker tools use and repair
• Troubleshot problems to accurately resolve technical issues and inquiries in regard to to the company products
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Offer back up to the data analysis team with daily reports in regard to the agents productivity

Bilingual Customer Service Representative-Fitbit at OneLink BPO, Medellin

August 2016 — November 2019

• Respond to chat and email inquiries regarding Fitbit devices, use and repair
• Troubleshot and diagnosed problems to accurately resolve technical issues and inquiries in regard to Fitbit devices and app
• Explained technical information in clear terms to non-technical individuals to promote better understanding

I usually prefer to stay at home and watch a movie or a series when I have some free time, but I also like to go higking with my dog every now and then.
I also enjoy playing tenis when I have the chance, going to the movies or to eat something good with my friends.
When I'm on vacation I really like to travel, preferably to somewhere with a close beach.